Imagine this: It's a hot summer's day, you're standing in line at the post office/bank, waiting to pay your bills. The air-conditioning is broken, and all you nice people, who just want to do your civic duty, are boiling and melting within your own skin. You lean sideways, to see how many people are in line before you and count them again. Hm... still 17. It's been 17 for a half hour now. What's the hold up? Once you reach the window, you figure it out. It's the person taking your money!
Has this ever happened to you? There's a person sitting there, staring at the screen to check your data, and then at the keyboard, awkwardly punching one key at a time with one finger of one hand. They do this at a speed which makes it seem as though they have only head stories of these mythical "keyboards" and have never used one for themselves. But! These are people who have years of experience under their respective belts. So how is this possible?
Part of it is probably due to being bored out of your skull, I won't deny that. The second reason, though, it would seem, is that they just can't be bothered to speed up their typing. They're suffering there, in their tiny booth, so why shouldn't you suffer with them?
It is inefficient, annoying and just plain mind-numbing for all parties involved. Here is what I propose: much like welders, various tellers should re-qualify every few months! They would need to be capable of doing quick and precise data entry in a somewhat stressful environment.
This is where Cook, serve, delicious (CSD) comes in. CSD is a brilliantly paced typing game. You are required to enter specific key combinations which correspond to the recipes that the patrons of your restaurant order. Sort of like entering account numbers.... See where I'm going with this. As you progress, the combinations become more complex and there are more impatient people to deal with.... like you would find in a line at the bank. Who ever claims this is a girly, mom-type game that middle aged people play during work hours has obviously never played CSD.
When re-qualifying, a teller would be given a day or two to prepare then when testing comes around, they would need to deal with a three star restaurant at 100% buzz. Buzz determines how often people stop by your restaurant and 100% would make for a constant flow of orders. I picked 3 stars because that is the furthest I've come in the game. It's right at the point where a novice like myself starts clenching her jaw because of the focus and speed required. I believe that for a veteran of keyboard-fu, this should require less effort than it does me.
Gamification has been popular for a while now. Giving anybody who was at least 7 when Pong came out should keep them more interested in the task more than a standard test would. On top of that, some folks have a nasty competitive streak and would just love the opportunity to outshine their coworkers/friends/mum. The game would provide the stress, the scoring and a curve-ball of random combinations, making tellers prepared for anything!
Now imagine a world where your papers and data and money are dealt with quickly and efficiently. Isn't it beautiful?
Until next Thursday!
LaDIY Tasha
P.S: Hey, I'm not picky, it can also be Typing of the dead!
Disclaimer: CSD is property of Vertigo Games, ToD is property of Sega (I think) and all the images from the games are theirs.
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